Returns & Refunds

We understand that you may sometimes need assistance with a purchase. Returns and refunds are assessed according to the circumstances of the order, the condition of the product, any applicable manufacturer warranty and South African law.

If you have a concern about a product or order, please contact us as soon as reasonably possible and provide your order number and a description of the issue.

Please get in touch if:

• You received an item that appears damaged or defective.
• You received an item different from the one ordered.
• Your order is incomplete or a component is missing.
• A product does not appear to match its stated specifications.
• You wish to enquire about a change of mind, cancellation or other return request.

The available options will depend on the nature of the issue, the product, the terms of the transaction and any rights available under applicable law.

If your order arrives damaged, appears defective or contains an incorrect item, please contact us before arranging a return. This allows us to review the issue and advise you on the appropriate process.

Where possible, please provide:

• Your order number or proof of purchase.
• The name or description of the affected product.
• A clear description of the issue.
• Photographs of visible damage, packaging or the item supplied, where relevant.

Please keep the product and its packaging until we have advised you on the next steps, where it is reasonable to do so. Do not use a product that may be unsafe.

Remedies for defective or incorrectly supplied goods will be assessed in accordance with applicable consumer protection requirements and the facts of the particular case.

If you have changed your mind about a purchase, please contact us to discuss whether a return or exchange is possible.

A change-of-mind return is not automatically the same as a return involving defective, damaged or incorrectly supplied goods. Eligibility may depend on the type of purchase, product condition, any applicable agreement and the legal rights available in the circumstances.

Please do not send an item back before receiving return instructions from our team.

Follow these steps to help us handle your request efficiently.

When making a return, please keep the product, accessories, manuals and packaging together where possible.

We may need to inspect an item to assess a reported problem. Please avoid further use, alteration or repair of an item that may be defective, unless necessary for safety or agreed with our team.

Product condition may be relevant to certain change-of-mind requests, but it will not automatically remove any mandatory rights that apply to defective or incorrectly supplied goods.

Return arrangements and any applicable shipping costs will depend on the reason for the return, the circumstances of the order and applicable legal requirements.

Please contact us before sending an item so that we can confirm the correct procedure and discuss any costs that may apply.

Where a product is damaged, defective or incorrectly supplied, any allocation of return or related costs will be handled in accordance with applicable law and the circumstances of the case.

If a refund is approved or legally required, we will explain the applicable process and arrange it in accordance with the circumstances of the transaction and applicable law.

Where possible, refunds may be processed through the original payment method. The time taken for the funds to reflect in your account may depend on the payment provider or financial institution.

We may request additional information reasonably necessary to verify the order and process the refund.

If you wish to cancel an order, contact us as soon as possible and include your order number.

If the order has not yet been processed or dispatched, we will advise whether cancellation is possible. If it has already been dispatched, delivered or relates to a service that has started, different arrangements may apply.

Cancellation rights and any applicable charges remain subject to the terms of the transaction and relevant legal requirements.

Certain products may be supplied with a manufacturer's warranty. The warranty period, coverage, exclusions and claim procedure may vary between products and manufacturers.

If you believe an item has a warranty-related problem, contact us with your proof of purchase and product details. We will advise you on the applicable process where we can assist.

A manufacturer's warranty does not replace any mandatory rights you may have under applicable South African law.

Products should be installed, maintained and used in accordance with the manufacturer's instructions and applicable safety requirements.

If an issue may have resulted from incorrect installation, unauthorised modification, misuse or operation outside the product's intended specifications, we may need to investigate the circumstances before determining the appropriate next step.

This assessment does not override any consumer rights or remedies that apply under law.

For all return, refund, exchange or cancellation enquiries, please contact Gas & Marine Equipment CC using the details below.

Including your order number and a clear description of the issue will help us direct your enquiry to the right person.