Shipping Policy

Orders placed with Gas & Marine Equipment are generally processed within 3–4 business days. Once processed, orders are dispatched from our warehouse.

Processing times may vary depending on stock availability, payment confirmation, public holidays and other operational circumstances.

Our standard delivery estimate is 3–4 business days from the time your order leaves our warehouse.

Delivery times may vary depending on your location, courier availability and other circumstances outside our control. Outlying or remote areas may take longer.

Shipping fees are calculated at checkout and are based on the delivery address and the size or weight of your order.

Any promotional free-shipping offer will be displayed clearly on our website when applicable. Please review the shipping charge shown at checkout before completing your purchase.

We ship throughout South Africa using established courier partners, subject to the delivery location being within the courier's service area.

Delivery to outlying or remote areas may take longer. If a delivery address cannot be serviced, we will contact you to discuss the available options.

Once your order has been dispatched, you will receive tracking information by email where supplied by the courier. You can use this information to monitor your shipment's progress.

If you have not received tracking information or need help locating a shipment, please contact us with your order number.

Please ensure that the delivery address and contact details supplied with your order are accurate and that someone is available to receive the parcel when required.

If a delivery attempt is unsuccessful because the address is incorrect or the parcel cannot be received, the courier may arrange a further delivery attempt or return the parcel to the sender.

Any additional redelivery or reshipping charges will be explained where applicable before further arrangements are made.

If your parcel arrives visibly damaged or appears to have been tampered with, please contact us as soon as possible. Where practical, take photographs of the packaging and affected items to help us assess the issue.

If your tracking information indicates delivery but you have not received the parcel, please contact us so that we can help investigate with the courier.

We will assess the circumstances and advise you on the next steps in line with applicable consumer protection requirements.

Please double-check your delivery address, telephone number and email address before placing your order.

If you notice an error after placing an order, contact us immediately. We will try to assist with changes where the order has not yet been dispatched, but changes cannot be guaranteed once the courier has collected the parcel.

For shipping questions, tracking enquiries or assistance with a delivery, please contact Gas & Marine Equipment using the details below.

To help us assist you quickly, please include your order number and the email address used when placing the order.