Terms & Conditions

This website is operated by Gas & Marine Equipment CC, referred to in these terms as “G&ME”, “we”, “us” or “our”.

By accessing or using our website, submitting an enquiry or placing an order, you agree to be bound by the applicable terms set out on this page. If you do not agree, please discontinue use of the website.

These terms should be read together with any applicable product information, quotation, order confirmation, delivery terms, returns policy and other conditions provided for a particular transaction or service.

You agree to use this website lawfully and responsibly. You must not knowingly:

• Use the website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to the website, its systems or another user's information.
• Introduce malicious software, harmful code or other disruptive material.
• Copy, misuse or reproduce website content in a way that infringes applicable rights.
• Interfere with the website's normal operation or security.

We may restrict access where reasonably necessary to protect the website, our business, our customers or other users, subject to applicable law.

We aim to ensure that product descriptions, photographs, specifications and other information on our website are accurate and up to date.

However, images may be illustrative, and manufacturers may update product designs, packaging or specifications. Where a specification is important to your application, please confirm the details with us before ordering.

• Product availability may change without notice.
• Some products may be available only by order or subject to supplier stock.
• Compatibility should be confirmed before purchasing equipment for a particular installation.
• We will communicate material changes affecting an order where applicable.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

Prices displayed on the website are subject to the information shown at the time of purchase and may change. Any applicable delivery charges, taxes or additional costs should be displayed or communicated before the order is finalised.

Where we provide a quotation, the quotation's validity period, scope, exclusions and payment terms will apply as stated in that quotation.

If an obvious pricing or listing error occurs, we will take reasonable steps to resolve it with the customer before proceeding with the affected transaction, in accordance with applicable law.

Placing an order constitutes a request to purchase the selected products under the applicable terms. An automated order acknowledgement may confirm receipt of your request but does not necessarily mean that an order has been accepted or dispatched.

We may need to contact you to verify details, confirm stock, discuss compatibility or clarify delivery arrangements. If we cannot fulfil an order, we will communicate the available options and handle any refund due in accordance with applicable law and the relevant transaction terms.

Please ensure that your contact details, delivery address and order selections are correct before submitting an order.

Payment must be made using the payment methods and within the timeframes communicated during checkout or in the relevant quotation or invoice.

• Orders may be held until required payment has been confirmed.
• Any deposit or staged payment arrangement must be agreed in writing.
• Customers should retain their payment confirmations and order references.
• Where a payment provider is used, its applicable terms may also apply to the payment transaction.

We do not ask customers to share passwords, PINs or one-time banking authentication codes by email or telephone.

Delivery options, charges and estimated timeframes will be communicated during checkout or in the relevant quotation. Delivery estimates are not guarantees unless expressly agreed as such.

• Please provide a complete and accurate delivery address and contact number.
• Someone authorised to receive the order may need to be available at the delivery address.
• Special delivery or collection arrangements must be confirmed with us.
• If a delivery is delayed, we will take reasonable steps to communicate relevant updates.

Any rights relating to late, incomplete, damaged or undelivered orders remain subject to applicable law and the specific circumstances of the transaction.

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible with your order number and details of the issue.

Returns, cancellations, exchanges and refunds will be assessed under the applicable returns policy, the terms communicated for the transaction and relevant South African consumer protection legislation.

• Please retain your proof of purchase.
• Where practical, provide photographs or other details to help us assess a reported problem.
• Some products may require specific handling or return arrangements.
• Refund methods and processing times may depend on the original payment method and the circumstances of the return.

Products may be supplied with a manufacturer's warranty or another warranty expressly provided with the product or sale. Any applicable warranty terms, exclusions and claim procedures should be checked before use.

Please contact us if you believe a product is defective or does not meet the applicable specifications. We may request proof of purchase, product details and information about the issue to help assess the matter.

Manufacturer warranties do not remove any mandatory consumer rights that apply under South African law.

Where G&ME provides installation, gas detection or related technical services, the scope of work, pricing, site requirements, responsibilities and any exclusions should be confirmed in the applicable quotation or written agreement.

• Customers must provide accurate information about the site, equipment and intended application.
• Site access, preparation and any agreed customer responsibilities must be arranged before work begins.
• Equipment must be used for its intended purpose and in accordance with applicable instructions and safety requirements.
• Any required inspection, testing, certification or documentation should be confirmed for the particular project.

Gas work and gas detection systems can involve significant safety considerations. Do not attempt unauthorised modifications or repairs. Use appropriately qualified persons where required by law or the nature of the work.

Customers are responsible for reading relevant manufacturer instructions, safety information and operating requirements before using products.

• Do not use equipment outside its stated operating limits or intended application.
• Do not bypass safety devices or modify equipment without appropriate authorisation.
• Arrange appropriate installation, inspection and maintenance where required.
• Seek professional advice where suitability, compatibility or safe operation is uncertain.

Website descriptions and general information are not a substitute for product-specific technical instructions, a site assessment or professional advice.

Unless otherwise indicated, website content such as text, graphics, logos, page layouts and original images may be protected by intellectual property laws.

You may view and use the website for lawful personal or business purchasing and information purposes. You may not reproduce, distribute, adapt or commercially exploit protected content without the necessary permission, except where permitted by law.

Third-party product names, logos and trademarks remain the property of their respective owners.

Our website may link to third-party websites, payment services, manufacturers or other external resources for convenience and information.

Those services may have their own terms, privacy policies and security practices. We encourage you to review the applicable information before using an external service.

A link to a third-party website does not necessarily mean that G&ME endorses all of its content or services.

We make reasonable efforts to keep website information available and accurate. However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

To the extent permitted by law, G&ME is not responsible for loss arising solely from events outside our reasonable control or from misuse of products contrary to applicable instructions. This wording does not exclude responsibility where the law does not permit such exclusion.

We may process personal information when you browse our website, submit an enquiry, place an order or communicate with our team.

Our collection and handling of personal information are explained in our Privacy Policy. Please read that policy for information about data use, protection, cookies and applicable privacy rights.

These terms are intended to be interpreted in accordance with the laws of the Republic of South Africa, subject to any mandatory legal protections that apply to a customer or transaction.

If a concern arises, please contact us first so that we can try to resolve the matter constructively. Nothing in these terms prevents either party from exercising rights or remedies available under applicable law.

We may update these Terms & Conditions when our website, services or legal obligations change. The revised version will be published on this page.

Changes will apply as permitted by law. Where a change materially affects an existing order or agreement, the terms applicable to that transaction and any legal requirements will be taken into account.

Please review this page periodically for updates.